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Had raised a ticket with them for a simple change which is to change the IP Address of a DNS server. As of now 4 tickets has been raised because after a few days the ticket get closed and when called back they respond that the old ticket cannot be reopen and so to raise a new ticket. As on date. it 8 Months and almost 14 hours on call with the technicians since the tickets has been raised but no resolutions has been made yet. And the worst part is that they never respond to your mails.
When I first registered in the 90s they were fine. Now they're the worst of the worst. They make you wait a total of 8 days, jumping through hoops, to transfer to another registrar. Other registrars it only takes mere minutes to transfer. They add domains onto your account without asking you, then charge you once the "free" year is up. For every tiny little change you make with your account, they try to trick you with hidden fine print into signing back up for the marketing emails. Most people miss it and end up back on the list, every time. Many more little unethical tricks they use to scam their customers out of money. Their customer service is so atrocious I feel that I'm about to have a heart attack or something I'm so frustrated and angry. The guy told me they don't close accounts, then he told me to hold while he "checked with his resources" and then he hung up on me.
I would rather have given a zero than a one. I have just tried to transfer a domain from networksolutions to another registrar. Because the domain hosted my primary email, I changed my email details to avoid problems with any transfer, and then proceeded to get an authorisation code for the transfer which they duly gave me. Having given me the authorisation code, they then told me that my account was locked for 60 days because I had changed my registrant details. They could have given me the option to over-ride the 60 day lock (according to ICANN), but didn't. Result, despite complaining to networksolutions and ICANN, I have to wait 60 days because networksolutions use 'sharp' practice and ICANN cannot intervene. The real feedback, is don't use these sharks. The best of it was, my domain was registered for the next two years, so they aren't even hanging on to the domain for financial gain. It's just them being petty and vindictive.
THIS SCAM COMPANY JUST CHARGED ME $75.00 DOLLARS TO RENEW 1 SINGLE DOMAIN! I PAY $12.00 YEARLY FOR DOMAINS AT OTHER PLACES. WHEN I SAW THEY WANTED $39.99 TO RENEW 1 SINGLE DOMAIN, I DECIDED NOT TO RENEW. ITS THEFT! TODAY HOWEVER, THEY CHARGED ME THE $39.99 PLUS ANOTHER $35.00 RE-ACTIVATION FEE? I NEVER AUTHORIZED THAT! NETWORK SOLUTIONS FRAUD SCAM COMPANY! I AM FILING COMPLAINTS, AS WELL AS DOING CHARGE BACKS WITH MY BANK AND I AM GOING TO REPORT IT AS FRAUD! I WILL NEVER USE THESE CON ARTIST CRIMINALS EVER AGAIN!
Took money from account when service was not active. When asking why I was being falsely charged they avoided questions. In order to delete my account I had to call a number provided, this number directed me to a dentists office. All other numbers on their site did not connect. Customer service basically ignored all my questions and could not properly explain why I am being charged for a service that is not even active. Avoid at all costs. Also their prices are not accurately described, they make it seem like it's just a small payment but will continue to charge you even after the domain expires and literally doesn't work.
NETWORK SOLUTIONS This is one of those companies that gets the worst reviews and chargers the highest prices. Their prices are over the top! For a 5 years domain name renewal they want $ 184.95. GoDaddy and most, if not all other authorized registrars, that gets good reviews charge around $50.00 for 5 years. What’s even worse is that your forced to use the Domain Expiration Protection which means you have to give them your credit card or PayPal information so they can automatically take your money for the next 5 years and you won’t know how much they are going to take out, which will be about twice the price. The only way you will know is when you get your credit card statement or email from PayPal. Once they have your domain name you are not getting it back. If you try to transfer your domain name to a decent affordable registrar you will go through hell, not worth it. I am giving up my domain name after 30 years with N.S. and going to GoDaddy. If you are considering Network Solutions I would highly suggest you look up reviews.
They do everything they can to block your success. They tell you can hold a site with your original name but when you transport your new name, they say the domain cain't be changed after paying for the transfer. Then they take the name used to hold the site and apply it over the new name you are trying to use. The keep charging multiple times to your account for one service, they charged me for one service 5 times. I paid to get the SSL certificate but now I have no certificate .
Avoid this company like the plague. I simply registered two domain names, without privacy protection which was fine. I then wanted to accomplish the simple task of changing the address on my WHOIS information as it was incorrect. Upon trying to do it on their website, I ran into a Java error when pressing the submit button on the form. Calling into support is a total nightmare. They don't pick up for at least 15-20 minutes everytime I've called in - sometimes even longer. Half the representatives you speak to are clueless about what's going on and have no idea what to do, so they open an email ticket. I've been on the same email ticket for over a month now with no results - my WHOIS information still can't be changed. I thought this was one of the simplest things to do to a domain, but apparently not with Network Solutions. I have transferred my domains to another registrar with no problems.
SCAM - Worst Customer Experience I have Every Received
I was trying to start building a website with Network Solutions, they made me purchase the domain name before even beginning the process of building. So, I put in my information. The process to build is extremely involved and less than user-friendly. I am looking to go to another provider with better customer service and a more user-friendly interface. I contacted support, after spending 45 on the phone I had my domain (un) registered with them and it was supposed to be released. 2 weeks later they still have it and they say that it won't expire until next year. I tried contacting customer support but I continue to get an automated system for all (5) numbers they have listed to call. Did I mention the automated system says customer support is only open Monday - Friday? Super confusing, worst experience ever and I will blast this across all review channels until I get a response back. This is Ridiculous!
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