Arvixe vs Blacknight
|Opțiuni comparate||Vizitați Arvixe||Vizitați Blacknight|
|23 planuri de găzduire||10 planuri de găzduire|
|Preţ de pornire||18,45 RON / lună||24,31 RON / lună|
|191 recenzii||13 recenzii|
|Cea mai recentă recenzie pozitivă|| |
I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a backup and support within record time. Saved me from a panic attack. Truly appreciate that! Some cons... Mai mult : a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting. Mai puțin
I have been with Blacknight for about fifteen years and have found the to be excellent in terms of pricing and support. Whenever I need help (usually because of my own lack of knowledge) they have talked me through the soluti... Mai mult on. These days it is refreshing to talk to a human being at the other end of the phone and especially one who has the knowledge to help. Their patience in dealing with a programming illiterate is second to none. I wouldn't go anywhere else. Mai puțin
|Cea mai recentă recenzie negativă|| |
To Whom It May Concern
We have been held as a hostage by Arvixe, Arvixe has blocked our access to all our company data, our emails, all the online tools we have been running on our websites for 300+ customers of ours.
As an o... Mai mult rganization we have the right to all the data stored and backed up with ARVIXE, if Arvixe team is so incompetent to solve such a grave issue first-hand, the least they can do is provide us with our data so that we don’t suffer these huge losses. More than 72 hours have passed just to receive a response and for the account to get activated. It’s simply unacceptable in today’s world for any IT company. Arvixe has ruined all our reputation that we have built in over 18 years in merely 3 days.
Our Account has been suspended due to a billing issue. Our account was created six years back when we had Mr. Soni as one of our partners and the account was created using his credit card (not on his name). Now when Mr. Soni has left our organization, Arvixe has automatically charged a six years old credit card which was not supposed to be charged for the invoice amount $229.42. Unaware of the charge Mr. Soni disputed this transaction and we weren’t informed about the same by Arvixe billing team, without reaching out to us and being completely inconsiderate about how severely it could affect our business ARVIXE TEAM suspended our account.
We have been asking for our account access for over 3 days so we can pay our invoices to take our account out of suspension but no one is there to take care of it. They just have a chat client, no phone or email address to address this issue directly. After chatting with their agents, we have always been asked for the same documentation over and over that we have submitted every time. After every submission we have been assured that someone will get back us to take the updated payment info but no one ever emailed or called to take the payment. This is happening 5 times in every 24 hours.
To take our account out of suspension, we have been requesting and cooperating with Arvixe chat support executives which are overseas, we have also provided all the required proofs, yet no action has been taken. We haven’t been able to login to our account. We have tried to reach out several times to the billing team to make the required payment but no response. We have never seen a company who doesn’t even have representatives to even accept the payment.
We have been facing this issue for over 3 days now – our sites, online customer tools, emails and all our data is inaccessible. We are suffering extensive Business Losses due to the unprofessionalism of ARVIXE TEAM. We provide services to more than 700 hotels and due to this suspension, we aren’t able to provide any tech support and are refunding all our customers due to no service. So far we have incurred $7800.00 in loss of revenue because of these documented refunds.
We've been waiting since 23rd February to present but still there is no response from Arvixe.
Attached are all the proofs that I have been continuously submitting to the ARVIXE SUPPORT TEAM.
Harpreet Singh Kapur
Minds At Development LLC
State Farm Insurance
Bureau of Consumer Protection, Division of Trade and Consumer Protection
Wisconsin Department of Agriculture, Trade and Consumer Protection
Arvixe Legal Department
Attorney Cook Office Mai puțin
I have done businesses with many companies like Namecheap, InternetBS, Namesilo, Dynadot and lot more but never seen such bad company like Blacknight.
Their website is completely horrible(UI/UX). I was circling through the w... Mai mult hole website to find my invoice. Their Odin panel is from 90's and you will have a hard time to find what you need.
If you're not from Ireland they will ask shit ton of documents to provide you service and even some of the documents are too much(passport, national ID, credit card picture, utility bill, and what not). I never had this many documents required at any other company. Complete hell for privacy.
Customer support agents are egoistic as hell. Like others reported they just want to deal with customers asking for support. When I complained I am not okay providing this many documents the support agent immediately left the chat instead of providing any solution and after I rated the chat as bad the agent immediately joined again and asked if I want to cancel the order. I replied I want to cancel my order and my information deleted from their system. The agent left the chat again immediately!
Don't trust those TrustPilot reviews. They are mostly from "Ireland" and I suspect Blacknight themselves created those TrustPilot account and reviewed themselves. Mai puțin
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|8 planuri de la 18,45 RON la 184,51 RON||3 planuri de la 24,31 RON la 73,39 RON|
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