CanSpace Solutions vs Knownhost 2020

s provider they told me not to worry, they would all be resolved during the transfer. So I signed up, and they had everything transferred over and running on their servers within the hour. They cleaned up some injected code as a courtesy, and gave me some great tips on how to prevent any issues in the future. What really struck me is how they took their time to explain everything to me in detail, and not just try and get the call or ticket closed asap. Total professionals.

located in my state. I've since downsized to a much smaller plan that I could probably get cheaper elsewhere, but I'm sticking with Knownhost because their support is awesome! I can count on getting a response quickly and getting any issue resolved right away. Actually, I've never had a major issue, but I have asked a lot of questions over the years about how to do things and whether they can/will help me do something that I probably should be doing myself. The staff has been knowledgable, quick to respond with assistance and friendly.
I should also say that my dealings with the sales staff have been great too. They helped me to figure out what plan I originally needed and helped me figure out the best option for downsizing without trying to upsell me. At least once over the years, they've even recommended and did the work to move my account to a new plan offering increased resources for a reduced cost. I only wish my cell phone company.... well, you can imagine.

my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.

r to load during peak hours, not good anymore