As always, a problem that puzzled two webmasters was fixed within 2-3 hours.
Top Notch Support!

Been with them for 9 years now. Now plans on leaving. It’s really hard to find a host provider that has great customer service as well as great tech support. I’ve had nothing but awesome service since day 1. Keep doing what you do Knownhost.

Staff
Hello James,
Unfortunately, we will no longer be providing you with a hosting service in the new year.
Also note i started paying £2.99 a month and it went up to £10 a month. I advise staying away from this company
Plea... Mai mult se accept this as notice we will end your hosting subscription in 7 days (30th December 2019).
We will ensure that you are refunded in full any remaining time on your hosting service and our support team will provide backups of your data if you require them, to ease your transition to another hosting provider.
Please accept my most sincere apologies for any inconvenience this might cause. We wish you the very best for the future.
Kind Regards
Dave Kimberley
Company COO
please note the date of writing this is the 31st dec. not the 1st ! Mai puțin

Worst mistake of my life was signing up with these guys. One of my accounts was hacked and their abuse team sent me an email alerting me to the files that were malicious. I deleted all of them except one (which I missed by mi... Mai mult stake). Because of this, on a Friday night, they shut my site down - took it off line. Then they give me the spin that their 'abuse team' is different from their "support team" and they only work 9-5 monday to friday - no after hours support. So my site is now offline until Monday at the earliest. Dreadful service, in no way fit for a professional business to rely on. Please learn from my mistake, avoid these guys at all costs. Mai puțin