Site5 vs Memset

Comparison
Opțiuni comparate Vizitați Site5 Vizitați Memset
Tarife
13 planuri de găzduire 6 planuri de găzduire
Preţ de pornire 22,43 RON / lună 794,90 RON / lună
Domeniu gratuit Da Nu
Cupoane Nu Nu
Note utilizatori
1.6
2.2
Fiabilitate 1.5
1.0
Tarife 1.5
3.0
User Friendly 1.5
4.0
Asistență 1.5
1.0
Facilități 1.5
2.0
Comentarii turiști
168 recenzii 1 review
Cea mai recentă recenzie pozitivă
Works great for me
Rodrigo Campos,
9.2
I have 4 years of using it and works perfect, support works, uptime works, they give me whm, etc...
No reviews yet
Cea mai recentă recenzie negativă
No support
Chick Newman,
2.0
I have had an email problem on Site5 for nearly a year. It no longer provides telephone support and writing a "ticket" about an issue is summarily ignored. A few days later, after submitting a ticket, an email from site5 is ... Mai mult received after each ticket that says. "since we have not heard from you the issue will be closed". I have sent several tickets complaining of he same issue numerous times and each time the issue is ignored and followed by the same email to me. There isn't even a statement that the issue was read.
I have therefore moved my website and hosting to another hosting company but Site5 relentlessly bombards me with email about the issue it refuses to resolve. I lost a lot of business because emails I sent to customers from it's server were consistently bounced from gmail, aol and yahoo email accounts because the Site5 server was insecure by gmail, aol and yahoo.
At this time, nearly a year after submitting the first ticket, and several months after moving my website to another host, Site5 refuses so acknowledge that I am no longer a customer. They keep sending those useless emails about the ticket being closed. I need to make sure that any future charges to my credit card that are attempted by Site5 are blocked since customer service has not deleted my account, even though I specifically sent a request to customer service insisting that my account be closed (and even though I have removed my website and email to another host).
Site5's support is Horrible ...the worst...it is non-existent!! I suspect there are no live support technicians working for this company, hence the spitting out the same canned email month after month to me "closing" my ticket without ever addressing my problem , and giving no pretext that there was even an effort to address the problem.
Go somewhere else when looking for a webhost.
Mai puțin
Gone downhill in recent years!
Brendan Mullan,
4.4
I joined Memset in 2012 and for 5 years+ they were impeccable. Little to no downtime, excellent customer service and good value. Shame that all changed.
Over the last two years the downtime increased and customer service qual... Mai mult ity dropped. But to top it all the final nail in the coffin was when they stopped being transparent about the issues.
The first downtime I had this year was in the early hours of the morning and Memset decided to not notify any impacted customers. Why? I'm guessing it was in the hope that they didn't notice. They then reported the downtime it was less than the reality. I was awake as I had been alerted by downtime monitoring software that my clients sites were down so I could see exactly how long it was down. I had to argue with them back and forward over tickets to get any kind of compensation for the downtime. They apologised and said they didn't get it right this time but would sort things going forward.
Fast-forward 2.5 Months from incident #1 and we have incident #2 - another period of downtime. This time over 4hrs! They notified customers this time but then decided to update their service status to say service was 'degraded' - Not down, 'degraded'. I don't know what planet their service team lives on but when you have servers down due to hardware failure it's not degraded it's down!
When I questioned them on this, they said:
"Our intent was certainly not to downplay the severity of the incident. We aim to achieve a balance between transparency, and avoiding causing unnecessary alarm which is why we made the decision to classify the incident as a service degradation rather than an outage, as the complete IT service (in this case our Cloud VPS platform) was largely unaffected."
So there you have it, they are not completely transparent about downtime and openly admit this. This is totally unacceptable in this industry and as such I will be cancelling my service with them and no longer recommending them to anyone going forward.
Since the most resent incident they have even gone back and edited the downtime from previous months to show as 'degraded service' - This is deception, plain and simple no matter how you word it.
Sorry Memset but unless you go back to the quality service you used to provide I would imagine others will be leaving too.
I could have forgiven the first time but after the second time the proverb "Fool me once, shame on you; fool me twice, shame on me" comes to mind.
Mai puțin
Servicii Găzduire Partajată
3 planuri de la 22,43 RON la 1.472,38 RON
Nu
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Sub 8$

hostBasic

4,95 RON / L
  • Spațiu: Nelimitat
  • Lățime de bandă: Nelimitat
  • Panou: cpanel
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Nu
Peste 10$

hostPro

8,95 RON / L
  • Spațiu: Nelimitat
  • Lățime de bandă: Nelimitat
  • Panou: cpanel
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Nu
VPS
7 planuri de la 22,43 RON la 1.472,38 RON
Nu
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Sub 8$ Nu Nu
Peste 10$

VPS2

55,00 RON / L
  • Spațiu: 50 GB
  • Lățime de bandă: Nelimitat
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Nu
Server dedicat
Nu
6 planuri de la 794,90 RON la 5.047,64 RON
Sub 4$ Nu Nu
Sub 8$ Nu Nu
Peste 10$ Nu

1U 1xQuad-Core

175,46 RON / L
  • Spațiu: 1 TB
  • Lățime de bandă: Nelimitat
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Servicii Găzduire Cloud
3 planuri de la 22,43 RON la 1.472,38 RON
Nu
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Sub 8$ Nu Nu
Peste 10$

Plus

20,00 RON / L
  • Spațiu: 10 GB
  • Lățime de bandă: 102.4 GB
Vedeți planul Plus
Nu
Data Centers
4 din 6 2 din 6
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Servicii de asistență
5 din 6 3 din 6
Live Chat Da Da
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4 din 6 1 din 6
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