based in India where the staff is very poorly trained and the staff takes about 1 minute on average to respond to each statement. They keep asking you to repeat yourself and then at the end of it all, regurgitate something from their help menu. They have no escalation mechanism.

When I asked them to please refund my money for the lack of support, they flatly refused. I don't mind losing that money - but I'm taking this opportunity to warn everyone - please take your business elsewhere. They are not a reliable and trustworthy company to deal with. Stay away - you've been warned!

Called Bluehost to have them help me with this issue. Thinking it would be a quick and simple fix, WRONG! There are several things that has made this difficult. One the email address on file is different than the one that I use. I know that Bluehost had the correct email because they had sent me emails to that address. So therefore they were not able to send me a new pw to reset my account.
Second since this is a business account they would need to have me provide them with some additional documentation. I.E. drivers license, billing statement used for the account, or company documents stating who I am. This wouldn't be so bad, if they had someone available to speak with over the phone and guide me through this bureaucracy. Their policy states that they can't speak to anyone over the phone it has to be via email since they need to have some documentation on file. Haven't they heard of recorded phone calls? But if that wasn't enough the department that works on business accounts their response time is get this 24-48 hrs. Really 24-48 hrs. This is a business account don't they know that we need access more so than a personal account? So hopefully the documents that is given to the billing department, this is the department that works with business accounts, get all the information needed so that you won't need to wait an additional 24-48 hrs to respond via email.
I did learn though if you need to make a payment, the kind customer service agent that answers your call can and will take your "one time" payment over the phone. And guess what they really don't need to verify that this account belongs to you. Really they really don't need to verify that the account is really yours. After I made a payment I had asked them if they can update my email. "sorry policy states that this is not possible due to you not be verified". I just gave you $300 for an account that really isn't mine?