How to contact STRATO Customer Support - Contact List 2024

STRATO Customer Support 2024 - How to Contact STRATO Support

STRATO is an affordable web hosting provider with transparent pricing. Its domain names, web hosting, and cloud storages are among some of the most affordable options in the industry. However, low prices can never be a good substitute for reliable customer support. STRATO offers support resources and direct communication for customers. These may not be sufficient for some users and experienced developers. Here are the support resources that STRATO offers to all its customers.

STRATO Customer Support Contacts

email support iconEmail supportUse the contact form
live chat supportLive chat supportN/A
call center supportCall center support (Phone)N/A
Knowledge base support iconKnowledge base supporthttps://www.strato-hosting.co.uk/faq/

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STRATO Social Media Support Contacts

Instagram iconSTRATO InstagramN/A
Facebook iconSTRATO FacebookN/A
Twitter iconSTRATO TwitterN/A
LinkedIn iconSTRATO LinkedInN/A
YouTube iconSTRATO YouTubeN/A

STRATO Legal Contacts

Terms & Conditions iconTerms and Conditionshttps://www.strato-hosting.co.uk/terms-and-conditions/
Privacy Policy iconPrivacy Policyhttps://www.strato-hosting.co.uk/privacy-policy/
Security Policy iconSecurity PolicyN/A
GDPR iconGDPRN/A

Other Links

Wikipedia page iconWikipedia Pagehttps://en.wikipedia.org/wiki/Strato_AG
Affiliate Program iconAffiliate Programhttps://www.STRATO.com/affiliates 

STRATO Alternatives

STRATO may be an affordable web hosting provider, but it doesn’t offer a lot of options in the support department. Looking for a web hosting provider with more support channels and self-help resources? Check out the top-rated hosting alternatives based on real user experiences submitted by our users.

STRATO AlternativesHostarmada logoSTRATO Alternatives
Support rating based on HostAdvice users:

4.6

Support rating based on HostAdvice users:
5.0

Support rating based on HostAdvice users:

4.0

STRATO Support User Reviews on HostAdvice

Here are some STRATO user reviews from HostAdvice readers.

How to contact STRATO Customer Support - Contact List 2024

How to contact STRATO Customer Support - Contact List 2024

How to contact STRATO Customer Support - Contact List 2024

How to contact STRATO Customer Support - Contact List 2024

How to Contact STRATO

STRATO offers direct support via email and self-help service through its FAQ/knowledge base.

STRATO Email Support

Here is how to access STRATO’s 24/7 email support:

  • Visit STRATO’s website.
  • Click on the HELP & SUPPORT button at the top right corner of the page.  
  • Click on the CONTACT button at the top right corner of the page.
  • In the pop up page, click on GO TO CONTACT FORM.
  • Log in to your account (ignore if you don’t have any or you are already logged in).
  • Fill out the form with your details and query.
  • Hit send.

How to contact STRATO Customer Support - Contact List 2024

How to contact STRATO Customer Support - Contact List 2024

Tutorials and Knowledge Base

STRATO offers a decent knowledge base and a FAQs section that we found quite helpful. Here is a step-by-step guide for accessing the knowledge base:

  1. Visit STRATO’s website.
  2. Click on the HELP & SUPPORT button at the top right corner of the page.  
  3. Browse the topics or use the search bar to find a resource that provides information for your issue or query.

How to contact STRATO Customer Support - Contact List 2024

STRATO Customer Support via Ticket Support

STRATO ticket support is the only way to reach the company directly. This is unusual, considering that most providers offer two or more support channels. Furthermore, the support email is not displayed on the website. You need to fill in a web form and include your email address. The support team will go through your query and respond in their own time. The response can take anywhere from a few minutes to a couple of hours. For people who want real-time one-on-one communication, this can be a letdown. In that case, browsing the resources in the Help Center may be a better option.

STRATO Customer Support via Tutorials and Knowledge Base

STRATO offers a decent knowledge base. While the resources may be sufficient for beginners taking their first steps, they are hardly enough for advanced users who need help with complex issues.  That said, it should be noted that STRATO’s primary product is shared web hosting. This is typically geared towards beginners, small brands, and hobbyists. As such, there may be no need for an extensive knowledge base and documentation, as we find with cloud hosting providers. However, users who need help outside the scope of the knowledge base can always contact the company via email for support.

More about STRATO

STRATO is a web hosting company based in Germany. It offers hosting services for individuals and businesses. Its basic offerings include shared hosting, email hosting, and cloud storage. STRATO’s shared hosting plans are generally more affordable but offer limited resources compared to other types of hosting. STRATO is a perfect fit for certain kinds of individuals and businesses. Find out if you fall into that category by reading our comprehensive brand review.

STRATO Alternatives

STRATO may be an affordable web hosting provider, but it doesn’t offer a lot of options in the support department. Looking for a web hosting provider with more support channels and self-help resources? Check out the top-rated hosting alternatives based on real user experiences submitted by our users.

STRATO AlternativesHostarmada logoSTRATO Alternatives
Support rating based on HostAdvice users:

4.6

Support rating based on HostAdvice users:
5.0

Support rating based on HostAdvice users:

4.0

 

Frequently Asked Questions

What are STRATO's customer support channels?  

STRATO’s support team is available only via email. Response times can vary based on the complexity of the issue and the current volume of support requests. The email support is available 24/7.

Are there self-help resources available for customers?

Yes, STRATO maintains a decent knowledge base and FAQs on its website. Customers can find resources that help them with common issues related to hosting, domains, website building, and more.

Does STRATO offer tiered support?

No. STRATO offers the same level of support to all its customers. As such, if your support request is being delayed, it may be because there is a long queue of other customers waiting for a response.

What payment methods does STRATO accept?

STRATO accepts Visa and MasterCard Credit/Debit cards.

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