1Grid.co.za is literally the worst company I have ever hosted with. I have once even hosted with my elderly neighbor named Jane and the service I got ...
from her was by far superior...
Firstly, do not get fooled by their “Live Chat” – It’s about as live as a recording of the Woodstock Festival held in 1969. I waited an hour Yesterday and got useless irrelevant replies that was not helpful at all. Got about 3 responses over 60 min all asking silly things like am I the account holder and did I make sure the website has an issue. Pretending to work much? No apology for a 60 min wait time on a live chat? Come on, this is 2022, things should happen… I decided to move away to another host as I don’t have time to wait for them to train their staff to deal with customers while I wait on the other side.
I immediately signed up with another provider and 30 min later they transferred my entire Cpanel (Well done https://ivecloud.co.za/ - You guys rock!) I then requested transfer of my domains via ticket and email. The next day, I tried to follow up on their not so live chat. Low and behold, 60 min wait time only to hear the person on the other side give me false info. I asked I’m to accept the transfer and was told an agent will phone me.
A 1grid.co.za employee phones me and drops the call during verification. Guess what, did not even phone me back. I mean, why provide a service to a customer when you can rather go drink coffee? – I responded on their chat once again explaining that the person dropped the call. The 1grid.co.za char hero said someone else will phone. It’s now another hour and nobody called.
I have been with 1grid for probably 10 years. When they were called Gridhost, they offered fantastic service. They got taken over by WebAfrica in 2013 and ever since they have provided nothing but the worst service in the world. WebAfrica ruined a perfect company.
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