Once again, I find myself having to share my experience with LWS.FR, and I must admit that it's becoming truly disheartening. This series of exchanges...
clearly illustrates their lack of clarity and effective communication.
Following my complaint, LWS.FR contacted me again to request permission to migrate my site to a new cPanel server, a step they deemed necessary. My response was straightforward, but I posed a crucial question regarding the impact of this migration on my site and other sites under the same cPanel.
Their response to my question was disappointing and misleading. They informed me that only the problematic site would be migrated, completely neglecting to mention the other sites that were operating perfectly under the same cPanel. This information was crucial, as several of these sites generated significant daily revenue through advertising campaigns and paid services.
Despite my legitimate concerns regarding these financial implications, LWS.FR showed no consideration for my worries. I accepted the migration, trusting them, but the reality was shocking. Several of my sites, which had been functioning perfectly and generating substantial revenue, experienced major issues after the migration.
The frustration and financial losses I endured as a result of this experience are immeasurable. I informed LWS.FR multiple times about the serious consequences of their actions, but their lack of responsiveness and attention to my concerns is simply unacceptable.
This experience has left me incredibly frustrated and dissatisfied with LWS.FR's technical support. Their lack of precise responses and transparency in their communications is simply unacceptable. I sincerely hope that this company reevaluates its approach to customer service, as such interactions are detrimental not only to customer trust but also to their online business operations.
our websites are down again and again and again - 2021 is the worst year with them
The downtime for our websites is more than 24 hours. Their services are execrable. And their official response was :
Thank you for the up...
The restoration process for all accounts on the server is still ongoing, however, I am afraid that we are not able to provide an ETA at this point in time.
As soon as the process is complete, we will immediately provide you with a status update via this ticket.
Thank you for your patience and understanding."
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